PAYMENT

1.What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard,American Express), PayPal,Google Pay,Shopify Pay,Apple Pay.

2.How secure is my online order?

SeeiHome is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

The payment is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.

 

ORDERING

1.What if I typed the wrong email address?

Please contact us so we can change your email address. 

2.Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

3.How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that any orders that have already been packed or shipped cannot be cancelled. Once orders are shipped we cannot make changes to delivery address, or make any product changes. 

4.How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

5.Can I change my shipping address after placing an order?

Please be advised that in very small instances, we can change your shipping address within the next 3-4 hours of your order. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

If you are sure to change it, please contact our customer service to confirm whether you can change the receiving address 

6.Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

SHIPPING

1.What's your shipping policy?

Free Shipping All Orders,for more details, please visit out our Shipping Info Page.

 

Returns & Refunds

1.What is your return policy?

Your satisfaction is our number one priority. For returns, please contact us within 30 days of your purchase at Start A Return. Click here for our full Refund Policy.

 

PRODUCTS

1.What about warranty?

All Signature Products come with an industry-leading Limited Lifetime Warranty. For more details, please stop by our Warranty Page.

2.What certifications do Signature Products have?

Signature Products are made to the highest international standards. All products are PB / Lead Free, CUPC, NSF and CEC/Watersense certified for plumbing standards, safety. 

3.Where is the product manufactured?

We are a CN company. We have global manufacturing and assembly including the US. Each item is unique.

If you have a question about a specific item, please contact us. All of our produts are backed by our Lifetime Limited Warranty for peace of mind.